Terms & Conditions

1.1. "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. "Control," for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

1.2. "Agreement" means this Service Agreement, including the Order Form, the DPA, and other relevant schedules and appendices attached to the Service Agreement.

1.3. "AI Model" means any artificial intelligence or machine learning model, algorithm, or system developed or used by Astra to provide the Services, including but not limited to document authentication models, facial recognition models, and fraud detection models.

1.4. "Astra" means Astra and its Affiliates providing the Services under this Agreement.

1.5. "Customer" means the entity identified above and those of its Affiliates that have entered into Order Forms for the purchase of the Service under this Agreement.

1.6. "Customer Data" means the content and data that the Customer or an End User makes available to Astra through the Service, including identity documents, biometric data, and verification information.

1.7. "Documentation" means Astra's online user guides, API documentation, integration guides, and other technical documentation currently accessible through Astra's developer portal.

1.8. "DPA" means the Data Processing Addendum, which is hereby incorporated into the Agreement by reference, available on Astra's website.

1.9. "End User" means an individual whose identity is being verified through the Services, including but not limited to customers, employees, or users of the Customer's services.

1.10. "Order Form" means an ordering document, including online purchases, which specify the Service to be provided, and which is entered into by Customer (or its Affiliate) and Astra (or its Affiliate).

1.11. "Platform" means Astra's AI-powered digital identity verification system, including all software, APIs, tools, and interfaces used to provide the Services.

1.12. "Service" means Astra's identity verification and compliance services, including AI-powered verification, fraud prevention, document authentication, biometric verification, and all other services described in the Order Form.

1.13. "Service Fee" means the amount payable by the Customer for the Verification Fees, or any other fees, as set out in the Order Form.

1.14. "Service Period" means the period starting from the start date designated on the Order Form.

1.15. "Sub-processor" means any third-party service provider that processes personal data on behalf of Astra in the provision of the Services, as listed in Astra's Sub-processor Page.

1.16. "Third Party Services" means either (a) a third-party service provider identified as a sub-processor in Astra's sub-processor list, or (b) external data sources or verification services used in conjunction with the Services.

1.17. "Verification" means any single identity verification request processed through the Service, including document verification, biometric matching, or other identity checks.

1.18. "Verification Fee" means the amount payable for each Verification submitted by the Customer for processing through the Service.

1.19. "Virus" means any software, code, file or program which is designed to prevent, impair or otherwise adversely affect the operation of any computer software, hardware, network, telecommunications service, equipment, or any other service or device.

1.20. "Training Data" means anonymized and aggregated data derived from the use of the Services that may be used to improve and train Astra's AI Models.